Your Questions, Answered
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Browse our curated collection and select your preferred rental dates. Once you submit a booking request, you’ll complete a quick identity verification through consultation. After approval, your watch is delivered in person by our concierge team. Enjoy it your way for the agreed rental period, then one of our drivers will collect it on your return date. Simple, secure, and fully insured.
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Yes. A security deposit is required for all rentals. The amount depends on the watch and rental duration and will be confirmed during your consultation. Deposits are fully refundable, provided the watch is returned on time and in the same condition. We accept secure card payments and cash deposits for added flexibility.
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Normal wear is expected. Light marks from everyday use are not an issue. If there is significant damage beyond normal wear, we’ll assess it fairly and discuss the next steps with you. All watches are insured, and any costs will be handled transparently and reasonably.
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If a watch is lost or stolen during the rental period, please notify us immediately. All watches are insured, and we’ll guide you through the next steps. Depending on the situation, the security deposit may be used toward recovery or insurance claims. We handle every case individually and fairly.
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If a watch is returned late, a late fee will be applied for each additional day past the agreed return date. The exact amount depends on the watch and rental terms and will be outlined during your consultation. If you think you may be running late, let us know as soon as possible — we’ll always try to work with you where we can.